Free webinar | See Every Client, Project, and Deadline in One Dashboard with SmartSuite

← All case studies

, ,

A 10-Rep Sales Team Stopped Losing Deals to Admin

How we turned a broken process in HubSpot into a sales machine that runs itself, and kept a financial services company running on it.

1–2 minutes
A 10-Rep Sales Team Stopped Losing Deals to Admin

The Situation

A financial services company with over ten active sales reps was generating significant meeting volume, but with no reliable system connecting meetings to outcomes. Follow-ups were inconsistent. Pipeline stages didn’t reflect where deals actually were. Leadership couldn’t identify bottlenecks without manually chasing their own team for updates. The bigger the team got, the worse the visibility became.

Our Approach

We audited their HubSpot from the ground up, not just the technical setup, but how their sales process actually worked. We rebuilt the pipeline stages to match real decision points, created and updated automated workflows tied directly to meeting outcomes, and connected reporting so the data surfaced automatically. No manual data entry required. No chasing. No guessing.

Before

  • Follow-ups are tracked manually, frequently missed
  • Pipeline stages didn’t reflect reality
  • Bottlenecks only visible in weekly meetings
  • Reporting required manual data pulls

After

  • Every meeting triggers the right follow-up automatically
  • Pipeline accurate in real time across all 10 reps
  • Leadership sees exactly where deals slow down, live
  • Reporting runs automatically, always current

Want results like these?

Let’s look at your setup together.

Show us how you work today. In 15 minutes we’ll tell you what we’d fix first.

15 minutes | Video call | No pitch, no pressure

Not ready to talk yet?

Look around first

A Proprium dashboard on a laptop

See the results

Real projects for professional services firms: what was slowing them down, what we built and what changed.

Laura Plantak, founder of Proprium

Learn how we work

Our monthly plan that keeps your systems running, or a small first project if you want to try us out.

Proprium webinar on a desk

Join the free webinar

Free live sessions on running a professional services firm with better systems. See the next dates and save your seat.