A Strategic Roadmap That Showed Where The Hours Were Going

”They don't just understand tools, they understand our business.”

Jenifer Namestka, CEO, Avo Solutions

The Situation

AVO Solutions, a consulting firm specialising in transformation leadership, had reached the stage many growing service businesses reach: the operation was working, but the picture of where the team's time was going wasn't fully visible. The CEO had the instinct to make data-led decisions about the firm's next stage and wanted a real strategic foundation before committing to any system change.

The brief Proprium received was rare and clarifying. Not implementation. Not platform selection. The strategic question itself: what does this business actually need, in what order, and why?

Our Approach

We ran a two-week discovery, working directly with the leadership team and operational staff across the firm. The deliverable was designed to stand on its own, a strategic report and roadmap a leadership team could act on with full confidence, regardless of who built what came next.

The work surfaced where capacity was being spent, which workflows were costing the most, and which fixes would unlock the most capacity first. We delivered a 24-page strategic report, current state, prioritised bottlenecks, a phased transformation roadmap, change management, expected outcomes with concrete metrics, and an ROI analysis. We walked the leadership team through a working demo of the recommended platform.

The Outcome

AVO came out of the discovery with a clear, expert-grounded picture of its operation and a phased roadmap for what to do about it.

The recommended path projected a 40–60% reduction in administrative overhead, 75% faster project setup, and a 6–9 month ROI break-even.

The roadmap was theirs to act on, with Proprium, or independently. AVO chose to continue with Proprium in implementation. The choice was made from a position of clarity. That was the point.